Returns and Exchanges

Products purchased through SimplyEV’s retail locations should follow the retailer's return policies and can't be returned to SimplyEV online store directly.

All electric vehicles (EV), except those on sale or refurbished models, purchased through the SimplyEV website are subject to the terms and conditions below.

Please read through our returns and exchanges policy thoroughly to know our terms.

RETURNS & EXCHANGES: TERMS AND CONDITIONS
All merchandise purchased through our website should fulfill these conditions to be entitled to a return/exchange.

1. Sealed & Unused Electric Vehicles

Unopened units must be returned in ten business days after delivery; up to a 10% restocking fee is applied for all unopened merchandise. The customer is responsible for the return shipping fee.

SimplyEV covers the shipping prices for the first delivery to you. If you have a change of heart after product delivery, the customer must pay the shipping fees for returning the package. Unopened returns will charge a 10% restocking fee if you refuse the unit on arrival.

The restocking fee and the other fees associated with your return are subtracted from the whole refund quantity before the refund is complete.

2. Opened Merchandise (EVs only) - 5-Mile Rule

Opened merchandise could also be returned in 15 calendar days after delivery and should have no more than five miles of usage. Upon return, a 20% restocking fee is applied for all opened merchandise as well as a return shipping fee.

Riding up to five miles on an electric vehicle may be adequate enough for you to decide if an electric vehicle is right for you. If you have problems, please contact our Customer Support team. Check our policies and utilize our resources. If a product arrives broken or damaged, we advise checking if our warranty covers it.

Merchandise should be returned untampered with and within the original packaging.

The restocking fee and the other fees associated with your return are subtracted from the whole refund quantity before the refund is complete.

Three simple STEPS TO EXCHANGE

Step 1: Apply for a return/exchange through support@simplyev.com
Step 2: Ensure you've met all requested criteria and transfer all necessary documents and footage.
Step 3: Upon confirmation, ship the product back.
• Pack the unit in original packaging or a durable box to confirm it'll arrive unimpaired. This is the customer's responsibility.
• Once the product is received and verified, you'll receive a confirmation email with the main points of your refund. We'll process the refund or store credit.

*Please note that applying doesn't mean approval. SimplyEV reserves the right to deny any application if any reason is addressed.*

*Products purchased through a certified distributor should follow the retailer's return policies and can't be returned to SimplyEV headquarters directly.*

Shipping/Restocking Fees Explained

E-Commerce Returns:

If the customer has opened the product’s box and they wish to return the unit. They will have fifteen calendar days to do so, and the product must have less than five miles of use. Then there will be a 20% restocking fee. Therefore, the customer will ship the product back by the 15 calendar day period.

If the product’s box is unopened, the customer has ten calendar days to ship the unit back, will be charged a 15% restocking fee, and will pay to ship the product back. The customer can choose to use it for any exchange if they're not happy with their purchase.

For example:
You are set within the United States and buy a Mini-Motors Speedway Leger professional for $1,399.

You received the cargo, opened the box, tried the vehicle for fewer than five miles, and then realized that an electric vehicle is not for you. This is more common than one would think.

Your refunded quantity are $1,399 - $300 (shipping/restocking) - $41.97 (transaction fees) = $1057.03.

EXCEPTIONS

Everyone at SimplyEV works laboriously to ensure you get your product, particularly your electric vehicle, of the finest quality. Here, below, are some exceptions that tend to allow returns/exchanges:

1. Units damaged throughout Transit

While we take each precaution to ensure the product is well-packed, harm may occur throughout cargo transit from our warehouse to your destination.

Box Damages: Shipping heavy and large products across the country could cause scuffs around the box, which is traditional for all shipping. The box's purpose is to ensure the unit within is well protected.

If your product arrives having received damage throughout transit:
• Take footage of the harm and reach the freight company for a confirmation or claim variety.
• Please refuse delivery and have the carrier note your refusal reason as “damaged.”
• If you can't refuse the broken cargo upon arrival or the damage is hidden, inform the freight company and SimplyEV straight away.
• Shipping-related damages should be reported to the freight company and SimplyEV within seven days of cargo receipt.
• Open a support claim with SimplyEV, describing the damages, photos, videos, and a confirmation variety from the freight company. Don't throw away the initial packaging.

2. Product Return for Warranty Claims

A SimplyEV product (purchased on the SimplyEV website or through a certified retailer) contains a restricted 6-month or 1-year guarantee covering components due to manufacturer defects.

If a manufacturer defect arises throughout the warranty timeline, SimplyEV will pay the shipping prices for the returned unit to ship to SimplyEV for repairs.


3. Electric Vehicle Exchange Policy

SimplyEV can not ship replacement units before the initial units return. To show our customers that we understand the inconvenience of receiving a damaged product, we will ship out replacement units before receiving the initial unit at our headquarters. Unfortunately, we've had too many incidents where the initial unit wasn't as broken as claimed, where we shipped a new replacement unit. Some customers would keep their unbroken original unit and the new replacement unit. We ship replacement units to customers once receiving the initial unit and collateral any reportable harm or problems. However, please bear in mind that this process can take time. If you're close to one of our storefronts, we'll gladly speed up the process the quickest we can.

If you do not wish to wait for an exchange for your unit, we are willing to supply a full refund once the unit has been returned.

Returns & Exchanges Explained
SimplyEV offers free shipping for customers. We will take care of shipping fees. Our team will perform in-depth inspections for each unit. We process returns and exchanges thoroughly.

We don't charge clients for this examination or continuing customer service and support. However, return shipping and taxes square rates are transferred to the customer if you submit your unit for an exchange/return.